Responsible Gaming at koww — Your Safety Comes First
koww is committed to providing a safe, fair and enjoyable gaming environment for all players across Bangladesh. We provide tools and guidance so you stay in control at all times.
Age Restriction
21+ Age Requirement — No Exceptions
koww is strictly an adult platform. You must be 21 years of age or older to register an account, make a deposit, place a bet or play any game on koww. This applies to all players in Bangladesh, whether you are based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh or anywhere else across the country.
During the account registration and KYC verification process, koww requires all players to submit a valid government-issued photo ID — such as a National ID Card (NID) — to confirm their date of birth. Any account found to belong to a player under the age of 21 will be immediately suspended, all associated bets voided and any deposited funds returned.
⛔ You must be 21 years or older to use koww. Underage gambling is strictly prohibited.
If you suspect that a minor has accessed the koww platform, please contact our support team immediately at [email protected]. koww takes underage protection extremely seriously and will investigate all reports without delay.
Player Tools
Responsible Gaming Tools Available on koww
koww provides a comprehensive set of responsible gaming tools that every registered player can access directly from their account settings. These tools are designed to give you full control over your gaming activity at all times:
Deposit Limits
Set daily, weekly or monthly BDT deposit caps to keep your spending within budget.
Session Timers
Set reminders to alert you after a set amount of play time, helping you keep sessions short and balanced.
Cool-Off Period
Take a short break of 24 hours, 7 days or 30 days. Your account is temporarily locked during a cool-off.
Self-Exclusion
Request permanent account closure if you feel gambling is seriously affecting your life. Irreversible and takes effect within 24 hours.
Reality Checks
Receive periodic on-screen pop-ups showing how long you have been playing and how much you have spent.
Activity History
Review your full betting and deposit history at any time from your account dashboard to understand your patterns.
All responsible gaming tools on koww are free to use and take effect immediately or within a short processing window. Increasing a deposit limit requires a mandatory 7-day cooling period before the new limit applies.
Budget Control
Setting and Managing Your Deposit Limits
Deposit limits are one of the most effective tools for keeping your gaming activity within a budget you can afford. koww allows you to set limits on how much BDT you can deposit in a given time period. Here is how the system works:
- Daily limit: caps the total amount of BDT you can deposit within any single 24-hour period.
- Weekly limit: caps the total amount of BDT you can deposit within any rolling 7-day window.
- Monthly limit: caps the total amount of BDT you can deposit within any calendar month.
- Reducing your deposit limit takes effect immediately. Increasing your limit requires a 7-day waiting period, giving you time to reconsider before more funds become available.
We recommend setting deposit limits that reflect what you can genuinely afford to lose — treat gambling as entertainment with a fixed entertainment budget, not as a source of income.
Take a Break
Time-Out and Cool-Off Features
Sometimes the best way to stay in control is to simply step back. koww offers flexible time-out options that temporarily restrict access to your account so you can take a planned break from gaming:
- 24-hour time-out: locks your account for one full day, effective immediately upon request.
- 7-day cool-off: blocks all access to your account for one full week, including deposits, betting and live games.
- 30-day cool-off: an extended break giving you a full calendar month away from gaming activity on koww.
During any cool-off or time-out period, you will not be able to log in, place bets or make deposits. Pending withdrawals of real-money balances will still be processed. When the period ends, you must actively log back in — your account is not automatically reactivated to give you an additional moment to decide whether you are ready to return.
Permanent Option
Self-Exclusion — A Permanent Solution for Serious Concerns
Self-exclusion is for players who feel that their gambling has become a serious problem and they need to stop completely. Unlike cool-off periods, self-exclusion is permanent and irreversible. Once a self-exclusion request has been processed, your koww account will be permanently closed and you will not be able to register a new account on the platform.
To request self-exclusion, contact koww support at [email protected] with the subject line "Self-Exclusion Request" and include your registered account username. Your request will be acknowledged within 24 hours and fully processed within the same business day under Bangladesh Standard Time (UTC+6).
Self-exclusion is irreversible. Once processed, koww will not reinstate any self-excluded account under any circumstances. This is a deliberate safeguard designed to protect players facing serious gambling-related harm.
Any real-money balance remaining in a self-excluded account will be returned to the player's registered bKash, Nagad or Rocket account after identity verification and after any pending KYC requirements have been satisfied.
Know the Signs
Warning Signs That Gambling May Be Becoming a Problem
Gambling is meant to be an enjoyable form of entertainment. However, for some players it can develop into a harmful pattern. Recognising the warning signs early is the first step toward getting help. Be honest with yourself if any of the following apply to you:
Self-Check
Quick Self-Assessment: Is Your Gaming Still Under Control?
Answer the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use one of koww's responsible gaming tools or contact our support team for guidance.
Ask yourself:
- Have I spent more on gambling this month than I budgeted for entertainment?
- Have I played longer in a single session than I intended?
- Have I tried to win back losses by placing additional bets?
- Have I neglected work, family or social activities because of gambling?
- Have I felt stressed, guilty or secretive about my gambling activity?
- Have I borrowed money or used emergency savings to fund gambling?
If your answers concern you, please do not wait. Contact the koww support team at [email protected] to activate a cool-off, set a deposit limit or request self-exclusion. Acting early makes a real difference.
Play Smart
Tips for Healthy and Enjoyable Gaming
Most players on koww enjoy cricket betting, slots and live casino games as a form of leisure. Keeping the experience positive is straightforward when you follow a few simple principles:
- Always set a budget before you start playing and stop when you reach it — whether you are winning or losing.
- Treat gambling as entertainment, not as a way to make money. The house always has an edge over time.
- Never gamble when you are stressed, tired, under the influence of alcohol, or feeling emotionally vulnerable.
- Take regular breaks during gaming sessions. Use the session timer tool in your account settings.
- Do not play with money set aside for rent, food, utility bills or other essential living expenses.
- Keep track of time. It is easy to lose track when playing — use your phone's clock or set an alarm.
Get Help
Contact koww Support If Gambling Becomes a Problem
If you feel that gambling is negatively affecting your life, your finances or your relationships, please reach out to the koww support team. Our team is available around the clock, 24/7, to help you activate any responsible gaming tool, discuss your concerns in confidence or process a self-exclusion request. You do not have to face this alone — help is just one message away.
koww Responsible Gaming Support
Our support team is available 24/7. Email us at any time — we respond within 24 hours under Bangladesh Standard Time (UTC+6).
[email protected]All communications with the koww support team regarding responsible gaming concerns are handled with strict confidentiality. We are here to support you, not to judge you.
Enjoy koww Responsibly
When played responsibly, koww offers exciting cricket betting, slots and live casino games for players across Bangladesh. Explore the platform safely — and remember, your wellbeing always comes first.