koww Frequently Asked Questions

Registering on koww takes under two minutes. Open koww.ws in your phone browser, tap the sign-up button, enter your mobile number, create a secure password and confirm your date of birth. You must be at least 21 years old to register. A one-time SMS verification code is sent to your number — enter it to activate your account and you are ready to make your first deposit.

koww requires a valid government-issued photo ID for KYC. Your Bangladesh National ID Card (NID) is the fastest option; a passport or driving licence is also accepted. Upload clear front and back images via the Verify Account section in your profile. KYC reviews are typically completed within 24 hours during Bangladesh Standard Time business hours. Completing KYC unlocks your full withdrawal limit.

On the koww login screen tap Forgot Password, then enter your registered mobile number. An SMS reset code arrives within a few minutes. Enter the code, choose a new password of at least 8 characters mixing letters and numbers, and confirm. Your account is accessible immediately with the new password. If no SMS arrives after ten minutes, check that you entered the correct number and retry.

No — koww allows exactly one account per person. Opening duplicate accounts breaches the Terms and Conditions and results in suspension of all linked accounts plus forfeiture of any held balance. If you have accidentally created a duplicate or are locked out of your original account, email [email protected] with your registered mobile number and the support team will assist you.

Email [email protected] with the subject Account Closure Request from your registered address, including your username. Any remaining real-money balance is returned to your verified bKash, Nagad or Rocket account after identity confirmation. Closure requests are processed within one business day. Note that account closure is different from self-exclusion — see the Safety section for self-exclusion details.

Log in to koww, open the Deposit section, select bKash, enter the amount (minimum ৳200) and follow the on-screen steps to complete the payment through your bKash app or registered bKash number. Deposits are credited to your koww wallet within 1 to 5 minutes in most cases. If the credit has not appeared after 30 minutes, contact support with your bKash transaction ID.

bKash deposits on koww appear within 1 to 5 minutes under normal network conditions. During peak hours it can take up to 15 minutes. If your balance has not updated after 30 minutes, screenshot the bKash payment confirmation showing the transaction ID and send it to [email protected] — the team will apply a manual credit after verifying the transaction on their end.

The minimum withdrawal on koww is ৳500. Withdrawals are processed only to the verified bKash, Nagad or Rocket account on your profile. KYC must be completed before your first withdrawal is approved. koww applies a same-source policy — funds are returned to the same payment method used for your deposit — which is a standard fraud-prevention measure.

Most koww withdrawals via bKash or Nagad complete within 1 to 24 hours. Withdrawals requiring additional identity checks may take up to 48 hours. Transfers to Bangladeshi bank accounts — Dutch-Bangla Bank, BRAC Bank, Islami Bank or Sonali Bank — typically settle within 1 to 3 business days. koww charges no platform fee on standard withdrawal requests.

koww charges no platform fees on deposits or withdrawals. Your mobile banking provider — bKash, Nagad, Rocket or Upay — may apply their own standard transaction charges as listed in their published rate schedules. koww has no control over third-party provider fees, so always check your provider's current schedule before transacting to understand the full cost.

Yes — koww supports deposits and withdrawals via Nagad and Rocket in addition to bKash. Select your preferred provider in the Deposit or Withdrawal section of your account. Processing speeds are similar to bKash: deposits credit within minutes and withdrawals complete within 24 hours for most requests. Make sure the Nagad or Rocket number on your profile is verified before requesting a withdrawal.

koww offers cricket betting markets across BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, Test series and major international fixtures featuring the Bangladesh Tigers. Markets available include match winner, top batsman, top bowler, total innings runs, runs per over, and live in-play betting with ball-by-ball odds updates. All odds are quoted in decimal format and displayed in BDT.

Yes — all slot games on koww use certified Random Number Generator (RNG) technology provided by licensed studios including Pragmatic Play. RNG certification guarantees every spin result is completely random and independent of all prior results. Each game's RTP (Return to Player) percentage is published in the game information panel so you can review it before you start playing.

Yes — koww is fully optimised for mobile browsers on Android and iOS. No app download is required; open koww.ws in Chrome, Firefox or Safari and the site adapts automatically to your screen. All features — cricket betting, live casino, slots, and account management — work identically on mobile as on desktop, with no loss of functionality or game availability.

koww's live casino streams real-dealer games 24/7 from professional studios, including live roulette, live blackjack, live baccarat and game-show-style titles powered by Evolution Gaming and Ezugi. All tables broadcast in HD. Minimum and maximum stake limits vary by table and are displayed on the lobby screen before you join, so you can pick a table that fits your budget.

No download is needed to play on koww. The entire platform — casino games, sports betting, live dealer tables, and account management — runs directly inside your web browser on both desktop and mobile. koww is browser-first by design, which means you can start playing within seconds of opening koww.ws, with no installation steps and no plugin requirements.

koww offers a welcome bonus on your first qualifying deposit. The exact percentage match and maximum amount change periodically — always check the active Promotions page on koww.ws before depositing to see the current offer. Welcome bonuses are subject to wagering requirements that must be met before bonus-derived winnings can be withdrawn. Full terms apply to every promotion.

Wagering requirements specify how many times you must bet the bonus amount before bonus-derived winnings become withdrawable. For example, a 20x requirement on a ৳1,000 bonus means ৳20,000 in total bets must be placed before withdrawal is permitted. The exact multiplier for each koww promotion is stated clearly in that promotion's individual terms and conditions.

Yes — koww bonuses carry an expiry period, typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirement is not completed within that window, the bonus and any associated winnings are automatically forfeited. The precise expiry period for each promotion is stated in that promotion's terms on koww.ws. Always read the terms before claiming any bonus.

It depends on the individual promotion. Some koww bonuses are sports-only, some are casino-only, and some apply to both products. The eligible products and specific games for each bonus are listed clearly in the promotion terms. Check which product your active bonus covers before placing wagers, to ensure your bets count toward the wagering requirement and are not disqualified.

Yes — koww runs ongoing promotions for existing players including reload bonuses, free spin offers, cashback deals and seasonal campaigns timed around major cricket events like BPL and IPL. Special limited-time offers also appear during Eid, Pohela Boishakh and other Bangladeshi festivals. Check your account notification centre and the koww promotions page regularly to catch every active offer.

koww protects every page and transaction with SSL encryption, ensuring all personal and financial data sent between your device and koww servers is secure. Passwords are stored in encrypted form and never shared with third parties beyond what is required for payment processing and KYC checks. A dedicated fraud monitoring system runs 24/7 to detect and block suspicious activity across all player accounts.

The minimum age to register and play on koww is 21 years old — this applies to all players in Bangladesh without exception. koww verifies player age during the KYC process. Any account confirmed to belong to a player under 21 is immediately suspended, associated bets are voided, and deposited funds are returned to the originating payment method after identity confirmation.

Log in to koww, go to Account Settings and open the Responsible Gaming section. You can set daily, weekly or monthly deposit limits from there. Reductions to your limit take effect immediately. Increasing a current limit requires a mandatory 7-day cooling-off period before the higher limit activates, giving you time to reflect before spending more. Deposit limits are one of the most effective tools for managing your gambling budget.

To self-exclude, email [email protected] with the subject Self-Exclusion Request and include your registered username. Self-exclusion on koww is permanent — once processed your account is closed and you will be prevented from opening a new one. Any remaining real-money balance is returned to your verified payment method after identity confirmation. All requests are handled in strict confidence.

If gambling is affecting your finances, relationships or wellbeing, contact koww support at [email protected] immediately to set deposit limits, activate a cooling-off period or start a permanent self-exclusion. Acting early gives you the most control. The koww support team handles all responsible gaming requests with full confidentiality and without judgment — reaching out is always the right move.